Citizen Benefits Portal
Client Profile
State government agency serving 2M+ residents
Modernizing a 20-year-old benefits application system while maintaining service continuity.
The Challenge
The agency's benefits application system was built in 2003. Citizens had to visit physical offices for most interactions. The system couldn't handle mobile devices, had accessibility issues, and required expensive mainframe maintenance. But it processed 50,000 applications monthly, and any disruption would affect vulnerable populations.
Why a Long-Term Partner
Government procurement cycles meant the agency had already committed significant resources to planning. They couldn't afford another multi-year project that delivered a system nobody could use. They needed a partner who would stay accountable through implementation and beyond.
Our Approach
- Built modern frontend that connected to existing mainframe APIs initially
- Migrated backend services incrementally behind stable interfaces
- Prioritized accessibility compliance from first release
- Created extensive user testing program with actual benefit recipients
Technical Solution
Next.js frontend with full WCAG 2.1 AA compliance. API gateway layer abstracting legacy systems during migration. Gradual backend migration to .NET Core services on Azure Government. Document processing using Azure Cognitive Services for form digitization.
Why Continuity Matters
Government systems require ongoing maintenance, security updates, and adaptation to policy changes. Having the same team that built the system handle ongoing operations meant faster response to issues and no knowledge loss during transitions.
- Online application completion rate increased from 23% to 78%
- Average application processing time reduced by 60%
- Mobile access enabled 40% of applications from phones
- Passed federal accessibility audit
Facing a similar challenge?
Let's discuss how we can help you achieve similar results.